Find the right help for your Marie Noel Ministries purchase. Check your product description for its included files, language, page sizes, and permitted use.
PDF journals, planners, storybooks and cards
These are digital files. No physical book, printed cards, parcel, shipping fee or tracking number is included with a digital-only purchase.
Where do I find my files?
After payment is confirmed, your files are provided through our digital-delivery service. Look for the delivery email sent to the email address used at checkout. Check Spam, Junk or Promotions if you do not see it. Open the download link and save the file to your device.
How do I open a ZIP on an iPhone or iPad?
- Download the ZIP and save it in the Files app.
- Open Files and locate the downloaded ZIP.
- Tap the ZIP. A folder containing the files appears.
- Open that folder and choose the PDF you want to read or print.
On a computer, open or extract the ZIP first, then open the PDFs inside. A ZIP is a package containing several files; it is not a missing PDF.
How do I print the pages?
Open the PDF in a PDF reader and choose only the pages you need. Use the paper size stated in that file or its start guide. Print at actual size when appropriate, or use your printer's fit-to-page option if it requires margins. Printing costs and physical binding are not included.
What if a file is missing or will not open?
Please contact us with your order number, checkout email and the name of the file or product. Tell us whether you are using a phone, tablet or computer. We can help you find the intended files or address a delivery problem. Do not send passwords, verification codes or payment-card details.
May I share or resell the download?
Follow the license shown on your product page and in the files. Purchasing a digital product does not grant resale or public redistribution rights unless those rights are expressly included.
Where can I ask about a refund?
Read our Refund policy and contact us with your order information. The Life Lessons video-course terms are identified separately in that policy.
Life Lessons for Kids video course
The streamed course is a different product from our PDF downloads. After the paid order is processed, Tevello provides the course access instructions. Use the same adult purchaser email used at checkout. The one-time $49 course purchase provides 365 days of access and has no automatic renewal. It is streamed for private household use; video downloads and resale are not included.
Aide rapide en français
Produits PDF/ZIP : aucun livre ni colis physique n'est envoyé. Consultez le courriel de livraison envoyé à l'adresse utilisée lors du paiement, puis enregistrez le fichier.
Sur iPhone ou iPad : ouvrez l'application Fichiers, touchez le fichier ZIP, puis ouvrez le dossier créé et choisissez le PDF. Pour imprimer, utilisez le format de papier indiqué dans votre fichier.
Pour un problème de téléchargement, contactez-nous avec votre numéro de commande et le nom du produit. Les conditions du cours vidéo sont distinctes de celles des fichiers PDF/ZIP.